Slow Broadband Still

[Studon]

I have posted before re slow broadband speed, but no real answers to my question.

When I ring customer services, depending who answers me whether they do anything is pot luck.

I have Fibre 250 with Halo 2 on G fast

A guaranteed speed of 150 Mbits. I get about 146 down and 49 up

I've had Openreach out to check and no line problem detected.

A replacement home hub 2 didn't cure it.   

No line noise. All testing done at the test socket.

I tried to add speed test results and broadband availability but it exceeds limits.

Perhaps one of the mods might be able to assist me

Studon

 

[NeilO]

Hi @Studon, thanks for posting, the router stats you've posted show your Hub is syncing at 329 Mbps downstream. Are you seeing the slower results when using wireless devices?

[Studon]

Hi Neil

There is no difference in speeds if I use wi fi.

My thoughts are that the problem lies with wherever the download speed is set at the Exchange.

Studon

[Carlusha]

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@Studonwrote:

Hi Neil

My thoughts are that the problem lies with wherever the download speed is set at the Exchange.

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If the Hub is synching at 329, then the speed from the exchange to the Hub has not been, shall we say, throttled in any way.