Slow broadband speeds

[RomanzaUK]

before October 1st.My broadband connect speed was 67Mbps however it was cut off for around 45 minutes. On reconnection my connect speed was 51Mbps. I reported it as a fault and it was supposed to have been fixed. It wasn't and so I reported it for the second time, again I was told it was fixed and again the speed remained at 51Mbps THIS IS TOTALLY UNACEPTABLE....

[imjolly]

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

[RomanzaUK]

The quiet line tested OK the main router log is some 418 pages long saved as a .PDF file but I do not know how to upload it..

here are the results of https://www.broadbandchecker.btwholesale.com/#/ADSL

This is a list of your BT Smart Hub settings and current statistics.
Product code:
Smart Hub 2

Serial number:
+091298+1835008156

Firmware version:
v0.21.03.07094-BT

Firmware updated:
Tue Sep 22 01:19:52 2020

Board version:
R01

GUI version:
1.56 15_02_2019

DSL uptime:
0 days,01 Hours43 Mins47 Secs

Data rate:
17.691 Mbps / 51.269 Mbps

Maximum data rate:
17.691 Mbps / 51.480 Mbps

Noise margin:
6.1 / 3.1

Line attenuation:
7.2 / 15.1

Signal attenuation:
7.2 / 16.7

VLAN id:
101

Upstream error control:
Off

Downstream error control:
Off

Data sent / received:
8.7 MB Uploaded / 19.9 MB Downloaded

Broadband username:
bthomehub@btbroadband.com

BT Wi-fi:
Activated

2.4 GHz wireless network name:
BT-JXA2R7

2.4 GHz wireless channel:
Smart (Channel11)

5 GHz wireless network name:
BT-JXA2R7

5 GHz wireless channel:
Smart (Channel36)

Wireless security:
WPA2 (Recommended)

Wireless mode:
Mode 1

Firewall:
On

MAC address:
4C:1B:86:A1:D1:71

Software variant:
-

Boot loader:
0.1.7-BT (Thu Nov 30 09:45:22 2017)

[RomanzaUK]

I have just discovered the reason for slow speed I am on Halo2 I've been reconnected as Halo1 look at the speed difference 

[imjolly]

Halo either 1 or 2 is an add on to your main package but it has absolutely no affect on your connection speed  if there is a change to your connection speed then cause is something else not Halo 

No need to post the logs as it was the stats needed which you have posted

[RomanzaUK]

Sorry my bad it's fiber2 I'm on and it's fiber1 speeds I'm getting

[imjolly]

You obviously are not on fibre 1 as your up speed is 17mb and would be restricted to 10mb on fibre 1

your actual connection speed is virtually same as attainable and noise margin is down at 3.1 suggesting line good and G.INP active

have you tried using the test socket with a filter to see if that improves your connection?

[RomanzaUK]

Yes tried the test socket still same, funny this always happens when somebody visits my cab or the manhole next to it. The last time was a few years back. They swap my pair with someone on sky broadband. Wouldn't be so bad but the line ran at half speed.