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evan15021966
Beginner

on ‎08-07-2020 10h16

3,095 Views
Message 1 of 12

Slow loading of web sites

Hi,

I've been having problems with slow loading of web sites for weeks now.

Especially YouTube and Facebook, which only load partially, and usually never complete.

 

I have changed browsers, cleared history and cookies.

I have re-formatted and re-installed Windows 10.

I have used two other laptops,

Re-set router.

Bur the problem still persists (even on the other laptops).

 

I logged onto my router, and checked the speed, and it is correct at about 74.9Mb/s

Tried running speed test on browser on Windows, but does not complete.

I have the Fibre 1 package

 

Any ideas ?

 

Thanks

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11 REPLIES 11
imjolly
Distinguished Sage
Distinguished Sage

on ‎08-07-2020 10h19

3,094 Views
Message 2 of 12

Re: Slow loading of web sites

have you checked MYBT and switched of web protect?



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evan15021966
Beginner

on ‎08-07-2020 13h28

3,063 Views
Message 3 of 12

Re: Slow loading of web sites

Web Protect is already switched off.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎08-07-2020 13h51

3,056 Views
Message 4 of 12

Re: Slow loading of web sites

Parental controls also switched off in MYBT?



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evan15021966
Beginner

on ‎08-07-2020 14h57

3,041 Views
Message 5 of 12

Re: Slow loading of web sites

Yes,

BT Parental Controls
BT Web Protect
BT Virus Protect
True Key

all un-activated
bt55.PNG

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evan15021966
Beginner

on ‎08-07-2020 15h00

3,040 Views
Message 6 of 12

Re: Slow loading of web sites

About 25% of the time it works fine, at full speed.
This can be morning, afternoon or evening though.
No specific time
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Lisley
Contributor

on ‎04-09-2020 11h48

2,931 Views
Message 7 of 12

Re: Slow loading of web sites

I have this issue too on both computers using all browsers.  I have fibre and the speed doesn't seem to be an issue although the BT Speed Test doesn't appear to work. Was wondering if you ever had a reply or were able to fix it?

Having done some research it sounds like I have DNS issues possibly caused by the interaction between my Smart Hub and Windows 10 but I have no idea how to resolve that!!

 

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pippincp
Distinguished Sage

‎04-09-2020 13h18 - edited ‎04-09-2020 13h19

2,920 Views
Message 8 of 12

Re: Slow loading of web sites

@Lisley  Change your DNS settings. https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10 

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Lisley
Contributor

on ‎04-09-2020 14h52

2,906 Views
Message 9 of 12

Re: Slow loading of web sites

Hi pippincp.

Thanks for the quick response. 

I'm a bit nervous about changing the DNS settings on my router as I read (somewhere!) that this could affect my BT TV.  Do you have any thoughts on that?

Kind regards

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Lisley
Contributor

on ‎04-09-2020 14h58

2,901 Views
Message 10 of 12

Re: Slow loading of web sites

I should also have added that on a new thread that I started earlier Imjolly suggested that I turn off Web Protect.  I have now done that and so far all is good.  So I may wait and see if the problem returns before changing my DNS settings.  Then I hopefully will know which one worked.  Fingers crossed.

 

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