Slow speed at peak times FTTC

[Daniel_Tracy]

Hoping to get some help. During peak times (17.30 - 00.00) my speeds are dropping considerably from 53mbps to a varying amount of 900kbps to 16mbps, my guaranteed is 35mbps. Also experiencing packet loss of up to 20% and ping of 157ms+. So far CS have been of no help and had 2 engineers who can’t find the problem. Can mods still help or has that stopped since the separation of BT and Open reach?

[imjolly]

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

can you run btspeedtester when download speed is ok and then again when you think poor and post results  must be done with ethernet connection   there is no speed guarantee on download speed as all speeds quoted by BT are connection speeds    https://www.speedtest.btwholesale.com/

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

[Daniel_Tracy]

Product name:

BT Hub 6A

Serial number:

+084319+NQ90775742

Firmware version:

SG4B1000E020

Firmware updated:

29-Aug-2019

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

1 Days, 10 Hours 3 Minutes 6 Seconds

Data rate:

18.45 Mbps / 64.11 Mbps

Maximum data rate:

18452 / 65311

Noise margin:

5.8 dB / 3.2 dB

Line attenuation:

30.2 dB

Signal attenuation:

19.8 dB / 30.2 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

5 GB Uploaded / 23 GB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-HT5T

2.4 GHz wireless channel:

Smart (Channel 6)

5 GHz wireless network name:

BTHub6-HT5T-5

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

00:CB:51:A9:F4:61

Software variant:

-

Boot loader:

9.2.0

[Daniel_Tracy]

Connection type:

Fibre Broadband (VDSL)

Downstream sync speed:

64.11 Mbps

Upstream sync speed:

18.45 Mbps

Network uptime:

1 Days, 10 Hours 4 Minutes

Broadband IP address:

86.151.236.150

Default gateway:

172.16.12.68

Primary DNS:

81.139.57.100

Secondary DNS:

81.139.56.100

System uptime:

3 Days, 18 Hours 43 Minutes

Serial number:

+084319+NQ90775742

Firmware version:

SG4B1000E020

Firmware updated:

29-Aug-2019

BT Wi-fi status:

Activ

[Daniel_Tracy]

Spoiler

Ms

DOWNLOAD

52.82

Mbps

UPLOAD

16.77

this is by whole sale

this is what 2 others are saying 

English (US)

Your Internet speed is

18

Mbps

Latency

Unloaded

9 ms

Loaded

163 ms

Upload

Speed

15 Mbps

Client   Bremhill, GB   86.151.236.150   BT

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