Smart Controls app says my device is rooted - it is NOT.

[BGW]

Hi,

I've been using the Smart Controls app for my smart camera for some time now but today when I tried to open the app I get an error saying 'Rooted Device Detected. Due to security concerns this app can't be used on a rooted device'

As I said in the title, my phone is not rooted and nothing has changed since I used the app yesterday without issues.

Please help.

[Victoria94]

I'm also getting the same message. Used the app fine last night and unable to access today. I've even deleted the app and reinstalled it but still getting the same message

[dd4567]

My wife's phone is doing the same as of 2 hours ago, she has a stock Samsung S20.

[BGW]

Yep. For the record, mine is also a stock Samsung Galaxy S10.

Seems that this is a problem at BT's end if we are all suddenly suffering the same issue.

[dd4567]

now not working on any of my android devices. I've only had the monitor 2 weeks and had numerous issues.

[geoffbaloo]

Same message here on Samsung phone and tablet... nothing changed here since it worked last night...

[Ellezbellz2021]

My baby monitor has been conected to my phone fine but now I've noticed it's not connected and when I click on the app it closes straight away and won't connect due to it being a 'rooted' device. I don't really know what that means as nothing has changed on my phone.

If anyone can help or advise I'd really appreciate it. 

Many thanks 

[ddarkbluu]

Same here for both my partner and my phones (google pixel 4 and 5). Was fine yesterday.

[JENROY01]

Same here, both our phones are not rooted. No changes since yesterday when last used, now unable to use the app. Both Samsung users 

[Jaywscott84]

Same issues as everyone else. Does anyone know if BT read these and reply