Rooted device

[eleanor90]

Hi. I have the BT smart video baby monitor and have used it with the app for just under a year with no issues until today. I tried to open the app this afternoon only to get a message saying

"Rooted device detected. We're sorry but due to safety concerns, this app cannot be used on a rooted device"

I had no idea what a rooted device is but after a quick Google I have discovered that it is an Android device that has been jail broken. Although my phone is an Android, I have never rooted it before. Is this a BT smart control app problem or my phone problem?

[Alkan47]

Same problem on my s21.  I receive notifications of noise and movement but when I click the App it opens and the message Rooted device detected appears. 

[ACJMY2K]

I also have this on my s21 ultra. The smart baby monitor has been fine until now. I'm getting the cannot use on a rooted device message. My phone is not rooted and nothing has changed from this afternoon when the monitor app worked fine

[jac_95]

@ACJMY2K I've moved your post to this more recent thread as you can see you are not alone in the behaviour you are seeing.

[rockinrob2]

Hi there, having the same problem with my Pixel 4a and my wife's Moto G6, both not rooted. Hope this problem can be sorted quickly.

[ACJMY2K]

Seems to be working now...

[rockinrob2]

Same for me, just suddenly started working again.

[Jaywscott84]

Started to work but it's stopped again. Anyone else stopped again

[Victoria94]

Working again now

[rockinrob2]

Still working for me.