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Smart Hub 2 Wi Fi devices are dropping connection and reconnecting
Hi all, I need some advice. I have the 900mb Fibre package and a Smart Hub 2. I am having issues where like my laptop is disconnecting from the Wi-Fi and reconnecting about 3 secs later. I have checked the log in the router and it shows that DHCP disconnected and reconnected a few seconds later. I see a lot of 2.4 G Client Deauthentications errors and today a lot of devices have disconnected on the Wi-Fi and they all seem to be on the 2.4 G band.
I remember back in May there was an issue with a firmware issue which was causing issues on the bands, but I got Firmware version: v0.27.06.04290-BT. It was cured until this firmware and then it popped back up. Gaming is a pain as the laptop or consoles keep dropping. On Ethernet it is fine and don't drop, but sadly not able to run the laptop hardwired permanently.
Anyone having this issue?? I was looking to change to a 3rd party router, but I have the VOIP voice now so need the Smart Hub, but was looking to disable Wi-Fi on the smart hub and connect the new router to it and use it as the access point and keep the Smart Hub 2 for the Connection and VOIP. Would this work as the issue is getting annoying now. I have reset the hub and this works for a few days and then it develops the same issue.
Thanks in advance for any help and advice.
Anthony
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Re: Smart Hub 2 Wi Fi devices are dropping connection and reconnecting
have you turned of smart setup
https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-
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Re: Smart Hub 2 Wi Fi devices are dropping connection and reconnecting
Hi and thanks for your reply. Yes I turned that off the 1st day I got the smart hub. Thanks again
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Re: Smart Hub 2 Wi Fi devices are dropping connection and reconnecting
Have you tried changing the channels from auto to fixed channels probably after using a WiFi analyser on mobile to find best channel for your home. Have you also tried changing wireless mode from 1 to either 2 or 3 to see if that helps
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Re: Smart Hub 2 Wi Fi devices are dropping connection and reconnecting
Thanks for the reply. I tried that and still the same. I only get a choice of 4 channels if I change from smart to normal and none are what the Wi-Fi analyser suggest. The SH2 only has limited choices by the looks. Thanks again.
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Re: Smart Hub 2 Wi Fi devices are dropping connection and reconnecting
Did you ever get to the solution?
I am having similar issues. More regularly now the laptop logs of and re-connects to the wifi... a second or two later. I notice that am having to refresh browsers more regularly. It never used to do this.
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Macs and iphones, plus alexa, YouView box, Amazon Fire TV, Apple TV+
CFP project lead.
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Re: Smart Hub 2 Wi Fi devices are dropping connection and reconnecting
Hi, something I had as well. I think it resolved itself by me changing the channel. But to be honest, it was only 1 device that did it, my laptop. I changed to a wire for gaming but it could have been fixed by a firmware update. It still happens occasionally but cant do much as my phone line is now VOIP through smarthub
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Re: Smart Hub 2 Wi Fi devices are dropping connection and reconnecting
Thanks ACHarris. As a test I have changed the 2.4Ghz channel as it appears it was that one that was dropping. I am seeing re-logins onto the wifi again even as I write this. Firmware v0.30.01.08093-BT
Macs and iphones, plus alexa, YouView box, Amazon Fire TV, Apple TV+
CFP project lead.
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Re: Smart Hub 2 Wi Fi devices are dropping connection and reconnecting
Did you use a WiFi analyser to decide which channel to select? Did you try changing the mode from 1 to either 2 or 3?
Make sure smart setup is turned off in hub manager
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Re: Smart Hub 2 Wi Fi devices are dropping connection and reconnecting
OK - I have switched off Smart Setup (I assumed that was only a one-time use setup when installing a new hub.)
I use iStmbler to wifi analyse, and then the BT Smart Hub auto select and that channel on 2.4Ghz from 6 to 11 as that seemed less congested, although there are no direct conflicts on 1/6 or 11.
I am on Mode 1 and always understood that was the most stable vs speed option. I am reluctant to fiddle with it . What are the benefits of Mode 2 /3 ? The devices I am using are newish iPhones, Macs - none have previously had issues with the Smarthub so I am not convinced changing the Mode is wise - especially as it looks like 2.4GHz may be the band that is tripping out.
Macs and iphones, plus alexa, YouView box, Amazon Fire TV, Apple TV+
CFP project lead.