Smart Hub 2 Wi Fi devices are dropping connection and reconnecting

[Les-Gibson]

@Kielty23 

The Call Diversion service is free for Digital Voice customers.

All about Call Diversion for Digital Voice | BT Help

[robghope]

Mine kept dropping,try main things to no avail,turn the lights to low on hub and disc and been perfect last 2 days .

[pmosb]

3 months on and I still have no solution for this issues with firmware updates screwing up wifi reliability.   I get 10 seconds of no internet via wifi so regularly now that I can predict which channel my Macbook is on. If I am on the TP Link Powerline 2.4GHz wifi (connected via ethernet to the Smart Hub2) I don't get the wifi loss of connection to the web.   If I am on the normal SH2 5GHz or 2.4GHz wifi, or the BT Disc then I get routine disconnects.

I have loads of event logs which I have forwarded to James at BT Client Engineering Hub In-Life Manager... but they have no answer.

I am tempted to ditch the SH2 and buy a mesh system and try a workaround for getting DV to work.

[cmcc]

It is the firmware.  You MUST be able to run both WiFi networks on different channels.  There is no other fix.  This requires BT supplied firmware.

You can either buy a 3rd party router that supports g.fast. v expensive.

Or disable 5ghz -not an option.

Or use SH1, which has firmware that allows both WiFi networks on different channels.

Such a disappointing service and product from BT.

[pmosb]

That is a good point about SH1.  What are the practical downsides to SH1 compared to SH2?

[stevebrass]

Sorry but this is a long thread. Have you

a. Switched the 5g Wi-Fi off

b. Changed the Wi-Fi mode

if you still have problems then I used a mesh network running off the SH2 so as to keep DV. The mesh was in Router mode so I was double natting but never caused me any problems that I noticed. 

I know run my mesh system directly off the ONT and have diverted DV calls to my mobile. 

no problems at all. 

[cmcc]

I don't think this response helps at all Steve, and just adds clutter to an already busy thread.
The root cause is highlighted several times in the thread.

[pmosb]

@stevebrass   Thanks Steve,

Yes tried months ago the 5GHz and mode tests. No joy. This is 100% firmware issue.

I am asking for a SH1 - although the lack of support of DV in SH1 may be trouble.   I have a neighbours DVA3.0 DV adaptor. Not sure if that makes SH1 DV enabled.

Also I am told SH1 does not work with BT Discs - so that sets me back again.   

[stevebrass]

You need the SH2 for DV. Is call divert not an option?

[spile]

As I have recommended before, until BT issue a fix, I would recommend keeping the SH2, turning off wireless and using a wireless point like Ubiquity or reuse an old router by turning off DHCP and I would suggest setting a static IP.