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daza1965
Aspiring Contributor

on ‎09-11-2021 13h01

722 Views
Message 1 of 3

Smart Hub & Fiber compatibility

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Had full Fibre fitted yesterday to the house but my smart hub 2 is not the correct version thus no broadband. My existing hub is the old Copper version and not full-fibre. I have to wait until the correct hub is sent out in the post which could be days, was told my old broadband would not be disconnected until I was up and running with the new installation. However, within 2 hours it was removed. Can I purchase my own hub to get up and running, if so would anyone know of a good make and model to use?  

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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

‎09-11-2021 13h05 - edited ‎09-11-2021 13h05

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Message 2 of 3

Re: Smart Hub & Fiber compatibility

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if you have a SH2 then you can go to hub manager then advanced settings broadband and there is a switch to turn on FTTP mode so one of the LAN connections becomes WAN



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daza1965
Aspiring Contributor

on ‎09-11-2021 13h57

694 Views
Message 3 of 3

Re: Smart Hub & Fiber compatibility

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Thank you so much, I have wasted a day and a half on the phone to BT trying to get a new hub sent out. It works perfectly now. can thank you enough.
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