Smart Hub keeps dropping connection

[Magic_Torch]

Hi. For the last few days, my hub has kept dropping the connection. I'm trying to work out whether the problem lies with my wiring or is outside the home. I have temporarily moved the hub to connect it to the master socket. Its been a few hours now and the connection hasn't dropped yet (but its gone 5 or 6 hours before and then dropped out every 15 minutes for a couple of hours).

Is there anything in tech log to suggest a problem or do these look normal (I have no idea). 

Product name:

BT Hub 6A

Firmware version:

SG4B1000E020

Firmware updated:

21-Dec-2020

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

0 Days, 4 Hours 41 Minutes 40 Seconds

Data rate:

15.00 Mbps / 66.99 Mbps

Maximum data rate:

21612 / 91564

Noise margin:

9.3 dB / 7.4 dB

Line attenuation:

22.2 dB

Signal attenuation:

13.1 dB / 22.2 dB

Thanks for any help, suggestions

[imjolly]

I would have expected your connection to be 80mb not 67mb suggesting there is a problem which is causing the drops in connection.

Try quiet line test. Dial 17070 option 2 should be silent and best from test socket with corded phone

[Magic_Torch]

Thanks for the reply. Only got a cordless phone but I’ll try that in the morning and see what happens.

I assume that suggests a problem outside my house rather than with my master socket?

cheers

[imjolly]

If you get noise on quiet line test using test socket then problem is outside your home