Smart baby monitor error code 4

[Edantal]

Hi 

I just bought a brand new by smart baby monitor (2.8”) and am trying to pair to my phone via the app.

After inputting my wifi password, the devices do not connect and I receive an error code 4.

I have a BT smart hub for my wifi.

does anyone know how to fix the problem?

[RobbieMac · Accepted solution]

Hi @Edantal 

Welcome to the BT Community and thanks for your post!

I'm sorry to see that you're having problems with your Smart Baby Monitor.  Is this the device you purchased? --> Smart Baby Monitor with 2.8 inch screen

Your best bet would be to have a word with product support about this directly.  You aren't going to get the help on here I'm afraid.  You will find the contact details on the link above; I've also included them below for your own convenience:

If your product is within warranty:

By phone: 0808 100 6554

Monday to Friday 9am to 5.30pm

Saturday 9am to 2pm

By email: btvideobaby@bt.com

If your product is out of warranty contact BT's recommended agent

By phone: 0800 980 8999

Cheers,

Robbie

[Claire_coll]

Hi, Did you manage to get a solution to this problem? X