Hi guys,
So, end of November 2020 I noticed a severe degradation in my internet. Doing a speed check, I was down from 54MBPS to 22MBPS. I contacted BT on 2nd December to say that Openreach had been putting cables in and my internet had gone super slow.
They did their online checks and agreed that my router was receiving only 22MBPS. I explained that there was nothing blocking the router and it was plugged directly into the main port coming into my house. I had even put a new micro filter in to make sure. The chap on the phone agreed and said that they couldn't send the correct engineer out until 11th December. The Engineer came out, plugged his laptop into the Router and agreed I was only getting 22MBPS. He then said that there's nothing more he can do and BT would contact me that day. Nobody contacted me at all. I noticed though that a few days later I am getting 45MBPS. Still not at my Guaranteed 49MBPS but, closer.
So, over the last few days I have noticed microfractures in my internet. As I am a gamer this is a massive annoyance. I decided to check and see when my contract is up and it's December 2021. I then discover that I can get FTTP, which I think is awesome. So I look into upgrading online to see what I can get.
That's when I discover that for some reason, my contract appears to have changed.
When I was contracted I was put on Superfast Fibre 2 with the Stayfast of 49MBPS. For some reason my Broadband (according to my BT) is now called Fibre with BT Halo 1. It now says my Stayfast is 51MBPS.
So, my questions are:
Has BT changed my contract or just it's name?
What is Halo?
I was looking to upgrade to FTTP but, in reality, how stable is it?
If BT has changed my contract, is this a breach of contract? Can I therefor leave without penalty?
Thanks for reading. Any help would be appreciated.
Merry Christmas
please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Halo 1 and 2 are add ons to your package giving additional benefits but not increased speed
if you can get FTTP then I would take it
enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL
Someone may then be able to offer help/assistance/suggestions to your problem
@Darkelf720wrote:
Has BT changed my contract or just it's name?
What is Halo?
I was looking to upgrade to FTTP but, in reality, how stable is it?
If BT has changed my contract, is this a breach of contract? Can I therefor leave without penalty?
BT have been giving existing customers free upgrades, your Fibre 2 has been upgraded to Halo with all the Halo 1 benefits, you can read more at https://www.bt.com/halo
It's not a breach of contract, you've been giving extras for no extra cost, no change to terms and nothing removed.
FTTP is fibre direct to your premises, much faster and more reliable, rather that to the cabinet and then it degrades over distance.
Brilliant,
Thanks for the information guys. I don't really know what extra the Halo 1 offers to be honest. The information is
This is a list of your BT Smart Hub settings and current statistics.
BT Hub 6A
+084319+NQ93132227
SG4B1000E020
29-Mar-2020
1.0
1.115.0
2 Days, 10 Hours 30 Minutes 22 Seconds
20.00 Mbps / 49.00 Mbps
24693 / 59372
8.7 dB / 8.5 dB
22.9 dB
14 dB / 22.9 dB
0/38
G_993_2_ANNEX_B
Fast Path
8 GB Uploaded / 109 GB Downloaded
bthomehub@btbroadband.com
Active
BTHub6-2GS3
Smart (Channel 11)
BTHub6-2GS3
Smart (Channel 36)
WPA2 (Recommended)
Mode 1
On
78:65:59:8E:5A:77
-
0.48.8-sec
I hope that's what you're looking for. I might leave the FTTP (even though I really want it) but at £100 pm (because I'm still inside my contract) my missus would kill me.....Thanks though guys 🙂 Hmmmm maybe the 300mb line 😄 ooh lemme see how Christmas goes first 😉
Can you post the dslchecker results see what is available. Cost of FTTP should not be any dearer than FTTC for similar package Phone FTTP TEAM and see what they offer and if you don't like it you don't need to accept it 08005874787
this is halo
@Darkelf720wrote:
Thanks for the information guys. I don't really know what extra the Halo 1 offers to be honest.