Speed to hub 70mb speed to devices is 7mb

[Alistairjcooke1]

It is not only at peak times it is throughout the day and I have not streamed or downloaded from any torrents 

[imjolly]

Are you using pc/laptop connected by Ethernet direct to hub - no powerline adapter

have you turned off smart setup in hub manager?

[Alistairjcooke1]

I am using laptop and i have tried it both directly to hub and through powerline adaptors and have same sort of speeds on everything 

who would I tern off smart hub setup?

[imjolly]

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

[paul_fettes]

Have you recently upgraded to fibre from adsl? It could be that the profile has been stuck at the adsl speed

[pippincp]

@paul_fettes  That would be impossble.

[Hildener]

I would disconnect the powerline units and then check the speed I only say this because something similar happened to a relative of mine and it transpired that one of the powerline units had gone faulty and as a result his download speed was crippled,

[paul_fettes]

@pippincp No it’s not, I have had this situation in the last month where a customer had 67M going into the router but only 9M on all devices tried with different routers and devices and all the same. The CP had the line still capped at the adsl speeds and just needed the profile changed

[pompey1898]

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@imjollywrote:

Is the 7mb download speed when you are downloading a file from likes of steam or bit torrent

run btspeedtester and post results. Must be done with Ethernet connection

https://speedtest.btwholesale.com/

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Hi @Alistairjcooke1 ,

Can you post the results of the above test requested by @imjolly  remembering to remove your telephone number before posting.

[imjolly]

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@paul_fettes wrote:

@pippincp No it’s not, I have had this situation in the last month where a customer had 67M going into the router but only 9M on all devices tried with different routers and devices and all the same. The CP had the line still capped at the adsl speeds and just needed the profile changed

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don't remember that case on forum have you got a link?