Speeds not as promised, 2 Mbps instead of 36 Mbps.

[ColmC99]

My Speeds are extremely slow. Promised a minimum of 36 Mbp/s, never goes above 2 Mbp/s. Has it been capped?

Summary of Performance Test

Timestamp

Wednesday 8 July 2020 | 4:17:41

Ping

44 Ms

Download

2.46 Mbps

Upload

6.71 Mbps

Advance Test

Download Test

Download speed achieved during the test was 2.46 Mbps

For your connection, the acceptable range of speeds is 1.83 - 2.61 Mbps

IP Profile for your line is 2.61 Mbps

2.46 Mbps

2.61 Mbps

Upload Test

Upload speed achieved during the test was 6.71 Mbps

IP Profile for your line is 20 Mbps

6.71 Mbps

20 Mbps

[DavidM]

Hi @ColmC99 and welcome.

Sorry you're having problems with your connection speeds. How are you testing the connection? Is it wired or wireless?

Cheers

David