Sport App

[Keithr5]

When trying to access live content on sport app get message LP110. Factory reset home hub but made no difference.

[DarrenDev]

You're not the only one raising this. I've asked one of my colleagues to investigate, as it suggests an issue at our end.

[DarrenDev]

Are you using an Amazon tablet @Keithr5 ? We don't support Amazon tablets, which is why this wasn't picked up in testing.

We're trying to find a workaround, but it may require another client update which will take a few days.

[mrdanielmcfaul]

Same here. Has been working (fairly) flawlessly on my Amazon Fire 10 tablet for months now, all of a sudden getting LP110 errors on all live game (not on on demand stuff). Restarted / uninstalled / logged out and in etc.

[Allen1963]

You can add me to the list of customers who have Amazon tablets (both 7 and 10") that suddenly decided BT sport live content was unusable... LP110 error

[Keithr5]

Had an hour which I'll never get back onto technical assistance which I think was probably in India, eventually was good the fault was with my internet connection which was a load of rubbish. All has been working perfectly but BT have now decided live content to Amazon tablets no longer available. My contract finishes shortly and unless this is resolved quickly I will cancel

[garybs29]

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@Keithr5wrote:

BT have now decided live content to Amazon tablets no longer available. My contract finishes shortly and unless this is resolved quickly I will cancel

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You have read message 3 right? Why would they be trying to fix it if they'd decided to no longer offer it?

[Keithr5]

You obviously haven't read message 3 correctly

[DarrenDev]

Due to major football matches on this week, we're unable to release the fix to everyone in the Play Store.

We'll be releasing to the beta group either later today or tomorrow - if you want the fix sooner, you can join the beta using the button shown half way down the BT Sport app details page in the Play Store.

Otherwise, it'll most likely be next week before it can be released to everyone.

In the meantime, we're updating the LP110 error message to something a little less obtuse.

[DarrenDev · Accepted solution]

Update: we've managed to implement a workaround at our end. Normal service is resumed.