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Message 1 of 3

Sport Player access

When trying to play enhanced and when trying to watch the MotoGP of France from the MotoGP page, I get 'We are unable to detect your account'.  It works ok for Standard player or if I try to play older MotoGP races. I can watch the French race on my phone.

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2 REPLIES 2
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Message 2 of 3

Re: Sport Player access

We're investigating why a small number of users are seeing that message. Logs suggest that logging out and logging in again should fix it (or clear your browser cookies).

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Message 3 of 3

Re: Sport Player access

I have tried both those things with no success.

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