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Message 11 of 22

Re: Sudden drop of internet using ASUS router

@AJC0299 

I think you have found your problem 😉

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Message 12 of 22

Re: Sudden drop of internet using ASUS router

You'll  end up being given a BT Hub.  Should've got a DSL router from ASUS.

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Message 13 of 22

Re: Sudden drop of internet using ASUS router

That’s what I’m doing, have an asus dsl ac68u ac1900 coming Wednesday.

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Message 14 of 22

Re: Sudden drop of internet using ASUS router

48D3D445-BD9F-43C5-B68A-4BB27EB969E5.jpeg

Well I received the router, set up as VDSL with all the correct settings but still no internet. I can see that it’s connected and getting/sending packets but no internet connection.

Question is if it’s not their modem issue and i have a DSL connection without internet then would that be an issue their end? Should I ask them to retest the line or is there anything else I should be asking them to check? Or in the end do i just have to wait until Sunday for their engineer to turn up. Only trying to fix myself as can log in to work from home. Thanks 

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Message 15 of 22

Re: Sudden drop of internet using ASUS router

@AJC0299 

Well that's not an Asus is it.

As you're connecting to the internet but not logging on into BT's network it's likely a username / password issue. You should be using bthomehub@btbroadband.com and BT .

Anything in the log that might help us?

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Message 16 of 22

Re: Sudden drop of internet using ASUS router


@TimCurtis wrote:

@AJC0299 

Well that's not an Asus is it.


Nope it's a TP Link.

Did you enter the VLAN Id as101?

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Message 17 of 22

Re: Sudden drop of internet using ASUS router

Hey both, the Asus I was getting got lost in transport?!?! Decided to drive to Argos and got the TP-Link AC 2800, used the correct settings VDSL as per the pic.

Also removed the faceplate and used a splitter on the test socket to try that way.

932E5238-55AE-4DB5-B709-3E1BDA4547CB.jpeg

 

 

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Message 18 of 22

Re: Sudden drop of internet using ASUS router

If that picture isn’t clear I’m using the usual bthomehub@btbroadband.com with password BT and vlan Id 101

Also looked up my cabinet number and there are no issues there.

 

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Message 19 of 22

Re: Sudden drop of internet using ASUS router

If you dial 17070 do you get the correct number read back to you to check you don't have a crossed line.

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Message 20 of 22

Re: Sudden drop of internet using ASUS router

Unfortunately I have never used the land line or have a phone as have never needed to, knew about this test but unable to perform. Will quickly post my system log and thanks again for you all replying to my issue.

20BE2050-1925-4970-A651-6A7ABF5EFB2C.jpeg

FE60DD3B-2A4D-4CD2-BA79-61E111990D74.jpeg

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