Switch to BT resulted in 10mbps loss in download sync speed

[imjolly · Accepted solution]

you now need to see if after engineer work you can get a stable connection for a few weeks then banding should start to release

[JMW1967]

Understood.

Thanks to all for their help.

Jeff

[JMW1967]

Hi

I continue to get drop outs every few days. The most I have got to is 5 days, then my connection drops. Today was 3.5 says and it dropped, forcing me to reboot the router. When I run the BT troubleshooter, it always says 'We can't find a fault'. 

After today's drop, here are the stats:

Any idea how can get a stable connection so my speed will increase?

Thanks

Jeff

[imjolly]

Have you check the quiet line test to see if any line noise

have you tried connecting to test socket with a filter to see if that stabilises your line.  

If continues to drop then you need engineer back

[JMW1967]

Hi

Thanks for your response.

Quiet line test - yes, dead quiet since the phone engineer came and replaced lines outside.

Test socket - yes, tried that and it still dropped.

Will give it one more try and then if it drops again will seek an engineer visit.

Thanks

Jeff