Talk21 Email

[fixit1979]

Hi.

I have a personal talk21.com email address.

I have it loaded on my android phone , using Outlook . Has worked ok, until yesterday 4th August.

Now I cannot receive or send emails from my phone.

It asks to sign into the account. Have entered all the correct details, but no joy.

I can access the account from a web browser - all ok.

Please advise..

[licquorice]

Are you either a BT Broadband customer or paying for Premium email if not? If neither, it is likely your account has either been deleted or downgraded to basic mail which is only accessible via a browser and not email apps.

[fixit1979]

Hi. Thank you for the quick response.

Im a BT broadband customer. 
However. I have two email addresses at Talk21.com

one for myself . That I only use on a web browser.

the other is for my wife. She is the one who gets in on her phone. Was all working yesterday.. 

How can I check that the issue is maybe a change in BT’s service on talk21.com

Thanks

[licquorice · Accepted solution]

Are you entering the login details in the format (username).t21@btinternet.com?

Are the email addresses associated with your broadband account in MyBT manage email?

[fixit1979]

Hi .There

email address is xyz@talk21.com

And no. There is no association with in my bt broadband account. 

[gg30340]

You should try using the email address format as suggested:- (username).t21@btinternet.com

See link how to associate an email account to your BT Broadband account.

Can I move my BT email address to another account? | BT Help

[licquorice]

Try entering the details in the app as xyz.t21@btinternet.com

Post crossed with @gg30340 

[fixit1979]

Thank you

will do and report back

[fixit1979]

Hi,

Have tried what you have suggested and it works.

used xyz.t.21@btinternet.com 

thanks for the help