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Pauloneill
Beginner

on ‎20-05-2021 22h58

950 Views
Message 1 of 4

Terrible service

I have been informed that BT shop is a different company to BT altogether? I believed that it was part of BTplc. Maybe I am wrong. Can someone please advise? It was a BT advisor who told me it was not??!!

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3 REPLIES 3
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎21-05-2021 6h38

931 Views
Message 2 of 4

Re: Terrible service

@Pauloneill 

Welcome to this user forum.

The BT Shop is  a company within the BT Group of companies. If you have a complaint, then you will need to raise it with the BT Shop.

This forum is for BT Retail customers who need help with their phone or broadband service and cannot help with any issues with the BT Shop.

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Pauloneill73
Beginner

on ‎21-05-2021 8h49

913 Views
Message 3 of 4

Re: Terrible service

Is BT shop not a part of BT and as such warrants a mention on here?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎21-05-2021 8h55 - edited ‎21-05-2021 8h56

907 Views
Message 4 of 4

Re: Terrible service

@Pauloneill73 wrote:

Is BT shop not a part of BT and as such warrants a mention on here?

You can mention it here if you want, but nobody can help you with it, as this BT Retail customer forum, has nothing to do with the BT Shop.

Try https://shop.bt.com/help/policies/customer-complaints

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