11 letters one new hub and various emails and texts and promise, finally, that the houses in my village that had inexplicably not been connected to the FTTC would be. Each letter predicting dire consequences if I did not plug in the new hub and await switch over.
So did what I was told and rejigged my network and awaited switchover and...nothing.
Phoned BT and met with blank incompetence. We can see you have been sent an inordinate number of letters but have no idea why. We cannot see an order or indeed any details of the switchover. So then passed to the value team to try and impose some order and nope could not be done. An upgrade was “pending” but no date was given and no order could be placed.
So nothing resolved nothing offered by way of solution just letters and a new hub and a lot of paper and still houses on super slow broadband.
To say it was hopeless and utterly predictable is to express the usual frustration at the only provider in my area who treats everyone like indentured idiots who they will deal with when it suits them.
