Wasn't quite sure which section to post this in as it could apply to a few but I feel like the initial concern would apply here.
I have recently moved into a new build. Unfortunately, ISPs are very limited (I believe BT and Sky are the only ones in the only ones currently in the area) and I need to get my phone line activated. On Feb 7th, I made contact with BT about activating the line before being able to place an order to get a router and online.
Since Feb 7th, I have heard nothing about an engineer date and nothing has been said or requested, apart from a weekly call from a BT advisor that "they're trying".
I appreciate the current climate that we live in, but surely it shouldn't take this long for things to get moving? I feel a bit aggrieved as I have limited choices for my ISP and it looks like I will have to go with BT for now. A decision that I am not fully happy with given this situation and has given me a negative first experience of BT as a company that gets things done within a reasonable time frame.
Apologies if this is in the wrong section, but there isn't really a complaints section.
