I have a friend who I regularly call in America from landline to landline, but over the last couple of days, when I call, it doesn't ring. Instead, there's a long silence at the other end of the line, followed by a high pitched tone after about thirty seconds, which i guess is telling me that the call has failed or something. I'm in touch with my friend by other means and I don't think that the phone is out of order. What is likely to be the problem?
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Who supplies your phone service?
Have you tried calling from someone else's phone?
I would suggest your friend gets the line checked out their end. Would not think there is a problem this side of the pond.
Yes, please post back what the openreach engineers find. Would love to know how a fault local to you would stop you calling the states.
Had you considered calling them on another means? Messenger /Skype /WhatsApp?
Checking in here as requested. The outside fault that might have been causing it has been fixed but it has not changed the situation. Still can't call from the landline, neither can the operator.
We have ascertained that I can call by mobile, she can call me from her landline, I can call other landlines in California, but calls will not go thru from my landline to hers. BT engineer on the phone last night was of the opinion that it's a problem on the American side (I agree) but that has its own problems. My friend called her company and they kept her on hold for a bit then cut her off. Welcome to America : )
We do talk on Skype but this isn't always convenient for reasons, it's important to me to have a phone connection that I can all her on. Am going to look into what I can do via mobile maybe.
As others have said , not likely to be your side of the connection or anything you or your provider can influence , if you have broadband and your mobile phone supports wifi calling, you could try that.
Your friend may want to check that they haven’t inadvertently added your number to a blocked list , or barred international calls or something like that , as it’s possible any message generated at the American end ( something like ‘ this line doesn’t accept anonymous calls’ ) may not be passed back to you , and all you get is a meaningless tone, I know of an occasional where someone calling a line in France was having trouble getting through, calls met with a statement read out in French , (they didn’t speak french ) , it turned out that the statement translated into English was ‘ we don’t accept anonymous calls ‘, European phone systems had to be able to interact at an operational level, there is no such compatibility with American phone systems, so it’s likely that whatever system message is being passed back by the American phone service isn’t ‘understood’ at this end, resulting in a generic ‘tone’.
If it is a block, it will be on international calls as a whole, as the operator couldn't get thru on their own account, rather than when trying to connect me.
I expect it to be an outside fault or error somewhere, but my friend lives in a chaotic household where many things may indeed come to pass : )