Unable to find an active BT sports subscription

[Suedehead]

Hi,

Today I received a BT SIM which included a BT sports but I can't access the BT sports app with my login details and password. 

Thanks,

suedehead 

[-Richie-]

It needs ordered before you can use it, simply visit www.bt.com/sportonthego and follow the prompts, you'll then get an email once complete to let you know the BT Sports is active.

[Suedehead]

Thanks for the reply.

I've tried the link and it displays the following.

Sorry…

We're sorry but we can't process your order at this time. Please call one of our helpful advisors on 0800 800 150

[-Richie-]

Try logging into www.bt.com/mybt and check your BT Mobile order has closed, BT systems typically don't like weekends or Bank Holidays.

You can ring BT tomorrow though if needed, they are open from 9am on Sundays.