I am helping a very non-technical friend set up his BT Halo kit. We cannot get the BT Disc working, and he has struggled with BT tech support who simply send out another disc that exhibits exactly the same issue. apparently engineers are not sent for this issue, leaving him WITHOUT the promised WiFi throughout his home.
- the router is connected and has a steady blue light
- the WiFi connection direct to the router is fine (mobile phone, MacBook Air etc connected)
- the BT disc has a solid red light
I have tried:
- Configuration via the iOS app. The mobile is already connected via WiFi, but the app claims it isn’t. Throws errors (using QR code or manual configuration) when trying to set up
- Direct connection of disc by Ethernet. BT disc light changes colour, eventually flashing blue but the returns to solid red.
Troubleshooting already performed:
- Reboot of router
- Reboot of BT Disc
- Factory reset of disc
It seems only help we can get from BT is a paid visit by engineer which I think is very poor.
Any suggestions gratefully received, thank you
