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Message 11 of 15

Re: Unstable FTTC to our estate and line IP profile removal question

So no-one on here in the BT community from BT who can help check out the DLM side?

The Draytek Vigor 2862 has been clinging onto a connection for over 5 days now, I found some good info on DLM over at the Zen site so maybe if it stays up for 17 days there may be some movement.

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Message 12 of 15

Re: Unstable FTTC to our estate and line IP profile removal question

Hi @revaido

If you speak with one of our tech team over the phone, you may need to connect your BT Hub before they can help diagnose any potential underlying issue.

We can check your DLM to see what it's set at. There are certain scenarios that I would reset your profile, or DLM, but it doesn't always mean that it will increase the speed that you're getting. If the DLM has set your speed within a certain range, any manual changes to it could make your connection or speeds unstable. I want to make sure you are aware of that before we look into it.

Thanks

DanielS

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Message 13 of 15

Re: Unstable FTTC to our estate and line IP profile removal question

Thanks @DanielS  - there was a bit of a breakthrough yesterday and the uplink jumped to almost 5Mbps which is as high as I've seen it in a long time and it was the only line reset in nearly ten days. As it was 5pm I'm not sure it was DLM though as thought that tended to make changes overnight in the early hours?

They're installing a new pedestrian crossing where the BT cabinets sit so half wondering if they did something by accident as the entire estate dropped for several minutes so maybe mine was one of the first connections to come up (hence the higher speed with less crosstalk)?

I'll leave it be for now as with the new faceplate it seems it may be helping to stabilise things, silly question but do the NTE faceplates tend to have a lifespan please? I've read that Openreach engineers when on visits do tend to just swap them to newer (or even in some cases older) versions so wondering if that may have helped with that being refreshed after 5 years?

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Message 14 of 15

Re: Unstable FTTC to our estate and line IP profile removal question

@revaido DLM can take action at any time depending on what it needs to do. That explanation sounds plausible so hopefully, you don't experience any further issues.

I wouldn't say the faceplates have a lifespan as such but they can become faulty, when an engineer attends and there is a newer faceplate available they will change it out as part of their normal maintenance checks.

Thanks 
Neil

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Message 15 of 15

Re: Unstable FTTC to our estate and line IP profile removal question

We've had no further drops but our speed is still below the impacted range on the Wholesale checker still and for the first time the text to 61998 has said there is a fault which requires an engineer to visit.

They're booked in for Monday so we'll see how it goes - fingers crossed!

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