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McG
Contributor

on ‎28-10-2020 19h11

1,094 Views
Message 1 of 3

Upgrade

Hi,

Can any moderator order an upgrade for me? The bt chat doesn't seem available and it seems impossible to get through on the phone. 

I got a personalised email offer to my email offering 500mb FTTP for 54.99. However when I click upgrade now and try to purchase this after confirming my bt account number it says the offer is not available to me as I am an existing customer.....what is going on?

Thanks 

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2 REPLIES 2
pippincp
Distinguished Sage

on ‎28-10-2020 19h31

1,083 Views
Message 2 of 3

Re: Upgrade

Give the FTTP team a ring tomorrow. 0800 587 4787

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McG
Contributor

on ‎28-10-2020 23h21

1,047 Views
Message 3 of 3

Re: Upgrade

To be honest, this isn't the first time this has happened, if they can't make their upgrade system work properly I'm not going to waste my time holding on a phoneline.

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