Upgraded to Complete Wi-Fi, my hardware has not been dispatched, but visit due today?

[tundi]

I'm just wondering if the Home Tech Expert guy will bring my new devices, because the shipment seems to be delayed. If he does not bring the requested wifi disc, there is no reason for him to come to my house today.

[NeilO]

Hi @tundi welcome to the community and thanks for posting, I'm really sorry to see your Wifi disc has been delayed. Have you managed to track it using the tracking reference that was emailed out?

The Tech Expert may carry spares but I can't guarantee that they'll have one for you. If you need to rearrange the visit or speak to our orders team you'll get their details on this link. 

Thanks

Neil

[tundi]

@NeilO 

Thanks for your response.

Unfortunately, the tracking info does not show anything apart from that it is being delayed, the serial number is also blank.

It's late to rearrange the technician, and since you said that there is a chance that he has a spare wifi disc, I don't really want to, I'm just waiting to see what happens when he is here.

[NeilO]

Hi @tundi no worries, post back and let us know how the visit goes. 

Thanks

Neil

[PaddyB]

Hi @tundi,

How did things go with your visit yesterday?

Thanks,

Paddy