cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
853 Views
Message 1 of 5

Upgraded to Complete Wi-Fi, my hardware has not been dispatched, but visit due today?

I'm just wondering if the Home Tech Expert guy will bring my new devices, because the shipment seems to be delayed. If he does not bring the requested wifi disc, there is no reason for him to come to my house today.

0 Ratings
4 REPLIES 4
823 Views
Message 2 of 5

Re: Upgraded to Complete Wi-Fi, my hardware has not been dispatched, but visit due today?

Hi @tundi welcome to the community and thanks for posting, I'm really sorry to see your Wifi disc has been delayed. Have you managed to track it using the tracking reference that was emailed out?

The Tech Expert may carry spares but I can't guarantee that they'll have one for you. If you need to rearrange the visit or speak to our orders team you'll get their details on this link. 

Thanks

Neil

0 Ratings
814 Views
Message 3 of 5

Re: Upgraded to Complete Wi-Fi, my hardware has not been dispatched, but visit due today?

@NeilO 

Thanks for your response.

Unfortunately, the tracking info does not show anything apart from that it is being delayed, the serial number is also blank.

It's late to rearrange the technician, and since you said that there is a chance that he has a spare wifi disc, I don't really want to, I'm just waiting to see what happens when he is here.

 

0 Ratings
782 Views
Message 4 of 5

Re: Upgraded to Complete Wi-Fi, my hardware has not been dispatched, but visit due today?

Hi @tundi no worries, post back and let us know how the visit goes. 

Thanks

Neil

0 Ratings
732 Views
Message 5 of 5

Re: Upgraded to Complete Wi-Fi, my hardware has not been dispatched, but visit due today?

Hi @tundi,

How did things go with your visit yesterday?

Thanks,

Paddy

0 Ratings