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VC011 Error Roku 4k pkayback

Hi, I have just bought my second Roku 4k stick and it recognises the Bt Ultimate playback, however when I select 'play' I get a VC011 error message.

The only way I can get it to play is by downscaling the screen settings to 1080p? Any idea why?

I am able to playback 4k content on my other 4k stick on a different TV. 

I am on a full fibre upto 500mbs broadband package. 

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