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thehypnootoad2
Aspiring Contributor

on ‎24-05-2021 21h45

1,233 Views
Message 11 of 16

Re: Wanting to find out?

Go to solution

Screenshot_20210524-203611_Chrome_compress45.jpg

  Both on  my huawei hg612 unlocked and bt hub2 and saying attainable rate at 70 meg and upload at 20 meg.

20210524_213954_compress92.jpg

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imjolly
Distinguished Sage
Distinguished Sage

on ‎24-05-2021 22h04

1,225 Views
Message 12 of 16

Re: Wanting to find out?

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Phone the options team and tell them you want to upgrade to fibre 2 0800800030



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thehypnootoad2
Aspiring Contributor

on ‎24-05-2021 23h01

1,215 Views
Message 13 of 16

Re: Wanting to find out?

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Thanks will give it a go but not confident that they will do it as when I put my address in the fibre 2 was not a option.
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thehypnootoad2
Aspiring Contributor

on ‎25-05-2021 17h01

1,181 Views
Message 14 of 16

Re: Wanting to find out?

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As I guessed BT dont have a clue. So thats domethjng that will never get fixed. Thank you all for your help.

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licquorice
Distinguished Sage
Distinguished Sage

on ‎25-05-2021 17h10

1,178 Views
Message 15 of 16

Re: Wanting to find out?

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In what way do they not have a clue? Did they not understand the request or did they say it wasn't possible to upgrade to fibre 2?

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thehypnootoad2
Aspiring Contributor

on ‎25-05-2021 19h00

1,163 Views
Message 16 of 16

Re: Wanting to find out?

Go to solution
Explained the situation and that I can receive the speed and all they kept doing was passing me around saying they don't know went through to multiple tech support people.
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