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Friday123
Contributor

on ‎31-10-2020 12h12

1,506 Views
Message 1 of 4

Web Protect /DNS issues.

Hello,
I had an email from BT this morning telling me that web protect had been turned on for me and that I could turn it off in my settings which I did around 4 or 5 hours ago.

I am unable to use the DNS of my choice still so is there any way that I can check that the web protect has been turned off and that my settings have been returned to the state they were in prior to the web protect being turned on?

Many thanks.

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3 REPLIES 3
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎31-10-2020 12h16

1,503 Views
Message 2 of 4

Re: Web Protect /DNS issues.

@Friday123 

Welcome to this user forum.

BT Web Protect should not stop you from using your own DNS servers. What message are you getting?

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Friday123
Contributor

on ‎31-10-2020 16h06

1,476 Views
Message 3 of 4

Re: Web Protect /DNS issues.

Hello Keith,

I was having issues using a VPN and the email about the web protect appeared at exactly the same time so I thought the two must be connected seeing as a part of the web protect blurb talks about using only BT DNS servers.

I'm almost there with resolving the issues with the VPN now.


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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎31-10-2020 16h11

1,472 Views
Message 4 of 4

Re: Web Protect /DNS issues.

Just coincidence, as web protect is only effective if you use BT`s DNS servers.

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