What does BT retail servers fault mean

[LiamG999]

Hi

Ive just looked on my fault tracker and it is saying there is a fault on the BT retail servers which is causing a broadband problem, which are my slow speeds that i posted about yesterday.

Anyone know what the bt retail servers are and what this means for me if they have detected a fault on there.

Thanks

[NigelB72]

All ISP's will have their own servers so BT retail are probably having an issue with theirs. I've not noticed any issues so it's probably localised

[LiamG999]

When it states bt retail server, does it mean an actual fault with the server, or a fault with my profile when it was inputted when i ordered, i.e theyve accidently put me down as 500mb download when im paying for 900mb? or something else.

Thanks

[LiamG999]

As i have got a current problem since i had my ftth installed, im only getting between 360 and 420mb down currently on a 900mb plan.

[NigelB72 · Accepted solution]

If it's showing as a BT retail server fault, it's more than likely as it says and it's probably affecting contention ratios leading to a temporary reduction in capacity and therefore speed. They probably know what's at fault and will be swapping the server out. 

[LiamG999]

Thanks, that makes sense to me now.