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Message 11 of 20

Re: Where do i go now with my new contract

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Troubleshooter and Speed tester

Account checks1 - 2 mins

Click an answer to edit

Which account are you having issues with? 

0" class="title-description healthchecktest__notice__heading ng-binding ng-scope" style="box-sizing: border-box; font-family: bt_tvregular; font-weight: 500; line-height: 1.15; color: rgb(51, 51, 51); margin: 10px 0px 12px; font-size: 24px; text-align: left;">Continue your fault journey

You've already reported a fault with your broadband. You can track the progress of this fault online.

Date raisedMay 15, 2020ProductBroadband

More information

You may also experience problems with your other products:

TV on Demand

Missing channels, slow streaming

Landline

No dial tone, unable to make or receive calls

Track this fault


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Message 12 of 20

Re: Where do i go now with my new contract

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Track faults

Summary

Fault Fixed

You've told us that your fault was fixed, thanks for letting us know. If the problem reappears still not working, please raise a new fault.

Contact details

These are the contact details we hold for this fault. If they are not correct update them below.

Mobile

077258*****Editcontact number

Email

lloyd****@btinternet.comEditemail

Preferred

emailEditpreferred medium


Progress

15 May 2020

at 20:49

Reported Fault

Problem

Broadband - No Connection

Reference number



15 May 2020

Other products affected

You may also experience problems with other services such as your Landline and TV on demand whilst we fix your fault.

12 Jun 2020

Fault fixed

You have told us that your fault was fixed

12 Jun 2020

at 10:36

Engineer appointment booked

Problem

Broadband - No Connection

Reference number



Estimated arrival

Mon 15 Jun 2020

between 13:00 - 18:00

15 Jun 2020

Engineer Visit Complete

16 Jun 2020

Appointment Missed

Looks like your appointment was missed. Please get in touch to book one.

Click here toContact us

16 Jun 2020

Supplier update

Code: 4000 - Appt Required: Please book with the End User.

17 Jun 2020

Appointment Required

Looks like we need to book an engineer appointment. Please get in touch to book a new one.

Click here toContact us

 

Today - Wed 17 Jun 2020

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Message 13 of 20

Re: Where do i go now with my new contract

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BT have made a right hash of all this , not got a clue where this stands atm
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Message 14 of 20

Re: Where do i go now with my new contract

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Please remove all the personal information from your last 2 posts, they contain phone numbers and fault reference numbers.

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Message 15 of 20

Re: Where do i go now with my new contract

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Done 👍
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Message 16 of 20

Re: Where do i go now with my new contract

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Welĺ this is a rubbish forum , someone asks for details and dont reply
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Message 17 of 20

Re: Where do i go now with my new contract

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You took around 10 hours to respond to the request for info but you expect a response within 2?

 

The info you’ve posted is not formatted correctly so nobody will be able to work out what your stats are.

 

I’d try Virgin if I were you.

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Message 18 of 20

Re: Where do i go now with my new contract

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This is a customer help customer forum and customers will respond to post as and when they want and only if they think they can help.  There is no requirement to respond to any post



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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Message 19 of 20

Re: Where do i go now with my new contract

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My bad .......i didnt know i wasnt allowed to have some sleep at night .

If somebody is that clever then they would know what the figures mean 

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Message 20 of 20

Re: Where do i go now with my new contract

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Have a read of this post. https://community.bt.com/t5/ADSL-Copper-broadband/Broadband-Top-Tips-to-get-help-on-the-forum/td-p/1... 

If you want assistance you need to post the info detailed in that post. The choice is yours.

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