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Message 1 of 2

Why did I not receive email from coronavirus.home.testing@notifications.service.gov.uk

I was trying to book a PCR test via the government/NHS site. I needed to enter a code they would send me via email. Guess what - the email was never received in my btinternet mailbox. Eventually I had to use a google account - which received the email in seconds.

Any idea why this would be blocked?

I have checked all my settings and can see no reason why it would not be delivered.

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Message 2 of 2

Re: Why did I not receive email from coronavirus.home.testing@notifications.service.gov.uk

Hi @simontheman 

Thanks for your post and welcome to the BT Community.

I'm sorry you never received the PIN to your mailbox when trying to arrange a PCR test.  Can you let me know roughly when it was you requested it?  We'll check it out.  Please send me a private message with your email address too.

Click on my profile here and you'll see the option to message me on the top right hand corner.

Thanks,

Robbie

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