Why have BT lowered my maximum download speed drastically?

[MrBlueSky266]

Sorry forgot to add screenshots 

 

 

[imjolly]

extension sockets - other phone sockets in your home

can you post the stats please    now  done

have you changed the filter?

[MrBlueSky266]

No other phone sockets. I posted the screenshots in a different  reply. 

[imjolly]

your connection time is only 11min have you been having problems with your internet connection dropping or maybe manual resets trying to get speed back?

[Keith_Beddoe]

@MrBlueSky266 

Looks like one wire of your phone line has become disconnected. The only way to prove that, is by plugging in a phone to see if you get dial tone.

[MrBlueSky266]

No I'm not having obvious issues today except it still being stuck on 10mb. I switched the router off in error before trying to get to my phone charger. 

[MrBlueSky266]

I don't have or have access to a phone unfortunately

[Keith_Beddoe]

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@MrBlueSky266 wrote:

I don't have or have access to a phone unfortunately

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Then you are stuck, unless you can get hold of a cheap wired one (less than £10). A wired phone is essential for broadband fault finding.

Sometimes the BT landline test can detect a disconnected wire. Have you run the line test yet, via MyBT? If you use the landline option, it will run a line test for you.

https://www.bt.com/help/report-and-track-your-bt-problem

[MrBlueSky266]

Hardly anyone has a landline these days, that can't be a solution

[Keith_Beddoe]

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@MrBlueSky266 wrote:

Hardly anyone has a landline these days, that can't be a solution

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Everyone has a landline, but not as many use it these days.

The phone line has to work, otherwise broadband will not work properly. Unless you have access to a voltmeter, and can check for 50V DC across your phone line coming in, there is no other way.

Speed dropping by half, is normally caused by one wire of the phone line disconnected, usually somewhere on the external network.

Run the line test as I have advised, and see what it says.