WiFi disc not pairing

[AndyB14]

My WiFi disc is refusing to pair with my Hub. I’ve tried the Ethernet cable. It goes blue but then when I take the Ethernet cable out it sticks on flashing red. I have tried repeating process following a factory reset of the disc. What’s the next step? Thanks 

[Keith_Beddoe]

@AndyB14 

What colour is the disk, black or white?

Are you using the smart hub 2?

[AndyB14]

Hi. It’s black, smart hub 2. Thanks 

[Keith_Beddoe]

Somewhere on this forum, a troubleshooting guide was posted by one of the device experts, but I cannot find it at the moment.

Probably somewhere on this thread https://community.bt.com/t5/Home-setup-Wi-Fi-network/Introducing-Complete-Wi-Fi-from-BT/m-p/1901302#...

[Keith_Beddoe · Accepted solution]

Its on this thread https://community.bt.com/t5/BT-Devices/Wifi-Disc-pairing-problem-it-doesn-t/td-p/1919356

[AndyB14]

Many thanks. Will work my way through that.

[Smokeraiser]

I have tried all that still only flashing blue without cable

[Shaunday442]

Same here, if you are on mode 2 i switched mine to mode 1 and they connect, but my wifi is awful on mode 1

[Smokeraiser]

Solved now.  Rang bt, tried all the above.  New disc on way. But.... may be coincidence but worked eventually after Openreach in the street!