Hey there, Hope you’re having a great day.
I’ve been having constant problems with my wifi speeds not getting up to the quoted minimum of 19Mbs. I’ve tried all the tricks on the website and i’ve had one of the repairmen fix my microfilter socket and that didn’t work, i’ve even switched to using ethernet cables and such and i’m stuck at a loss for getting my stuff to work properly. It sometimes dips in and out of ‘providing wifi’ to then ‘being connected but not providing any wifi’ and on the bt app it says my service is completely fine and that i’m getting the speeds i’m supposed to even though i’m actually not. I don’t know what to do in this situation?
I’ve also had a look at the deals they offer and i’m paying £30+ a month for 19Mbs-36Mbs but on the website it says i can get that for around £26 instead but i’m already in the contract that i can’t change without pay the release. Also the speeds for the price im paying now should be around 40-70Mbs so i feel like i’m not getting my money’s worth nor actually getting the speeds that i should be?
I know it’s a lot and i’m sorry if it sounds angry but i just want to know the best thing for me to do in this situation? Hope you have a good day and stay safe
