<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
My bt account is saying that xbox game pass has been renewed however Microsoft are adamant that it hasn't and have cancelled it.bt support insist it's been paid Microsoft insist it hasn't.any advice please