Zero upload speed

[Ewatch]

Hi

internet lost connection yesterday around 6pm for about 5 hours once it reconnected it doesn’t work properly 

some websites load sky sports, BBC 

Others don’t Netflix, YouTube, google, Microsoft 

wired or wireless, every device from Tv to laptops same problems persist

Ran a couple of speed tests download is fine but our upload speed is exactly zero so I believe this to be the problem, rang BT multiple times who claim there is nothing wrong with the connection, smart hub claims we are connected then we can’t we connected to everything? Why are we getting 0.00 upload speed when before it was on average 15-20mbps. 

any help would be appreciated 

[imjolly]

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

run btspeedtester  and post results  must be done with ethernet connection

https://www.speedtest.btwholesale.com/

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem