Hello. I have been informed that there has been suspicious activity on my BT account. When trying to set a new password I have been asked to set up a BT ID which I have done. The problem occurs when I try to save my new password, I get an error message saying a problem has occurred please try again. I try again and the same thing happens so now i'm stuck in a loop at the password stage. I've tried web chat but it never connects and when I ring all I get is an automated message and then cut off. Any advice would be very much appreciated.
