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Hameed1
Beginner

on ‎09-11-2022 8h02

1,688 Views
Message 31 of 43

Re: bt sport not working outside the uk.

Hi Darren any update on the solution to fix
0 Ratings
DarrenDev
BT Sport Expert

on ‎09-11-2022 13h46

1,664 Views
Message 32 of 43

Re: bt sport not working outside the uk.

Sorry for the delay in getting back to you.
Your IP address is recognised as being in the UK, but has specifically been blacklisted as being a VPN or proxy. This has complicated the process, as we're now needing to get it revalidated before it can be opened up. The only thing I can see running on your IP address is a CCTV camera so I'm sure it'll pass OK, but it can take a while.
0 Ratings
Hameed1
Beginner

on ‎09-11-2022 13h56

1,658 Views
Message 33 of 43

Re: bt sport not working outside the uk.

Yeah it’s a cctv camera with a static address provided by a company called Prine Security based on Coventry Uk.   I asked them already would this affect my BT sport. They said no because it’s a static address Uk one and need to have it otherwise cameras won’t work propped. 

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DarrenDev
BT Sport Expert

on ‎09-11-2022 14h03

1,650 Views
Message 34 of 43

Re: bt sport not working outside the uk.

OK. It's possible the previous owner of that IP was using it for something else. How long have you had it?
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Hameed1
Beginner

on ‎09-11-2022 15h07

1,630 Views
Message 35 of 43

Re: bt sport not working outside the uk.

About a year now 

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DarrenDev
BT Sport Expert

on ‎12-11-2022 10h10

1,589 Views
Message 36 of 43

Re: bt sport not working outside the uk.

@Hameed1 a temporary exemption was put in place last night to allow you to use BT Sport whilst the issue is fully investigated.

0 Ratings
Hameed1
Beginner

on ‎12-11-2022 10h47

1,579 Views
Message 37 of 43

Re: bt sport not working outside the uk.

Hello Darren

thank you for the assistance really appreciate it 

0 Ratings
adeace
Beginner

on ‎20-04-2023 22h39

1,375 Views
Message 38 of 43

Re: bt sport not working outside the uk.

im in UK and having the exact same issue tonight.

But bizarrely if I watch on enhanced video (where available) it works.

was watching the man utd game when it stopped at about 8.15, then would not work on the non enhanced video but I only sussed that out at about 9.30.

Your ridiculous fixes or whatever BT are trying to achieve are really tedious when I am actually in the UK.and it all stops for no reason with code LP205 - what a pain in the **bleep** its being tonight !!

0 Ratings
DanielS
Moderator-Retired

on ‎21-04-2023 13h23

1,358 Views
Message 39 of 43

Re: bt sport not working outside the uk.

Hi @adeace,

I am sorry that it wouldn't work for you in standard but it worked great when you chose our enhanced stream.

One of the causes of this can be a VPN. If you have one on, please turn it off, close the stream and log out of BT Sport. Afterwards, log back in and it should come back up.

Thanks,

DanielS 

0 Ratings
adeace
Beginner

on ‎21-04-2023 17h15

1,334 Views
Message 40 of 43

Re: bt sport not working outside the uk.

I was not using a vpn. however it was on link broadband and when I went to whatismyip.com the location just showed up as "," is this the issue if so how do I get the IP to show up as my correct location ? 

Now I am back at my main home and when I go to whatismyip.com it shows up as Hull, United Kingdom.

Any suggestions ?

 

0 Ratings