connecting new smart hub 2 to wifi weather station

[juzza77]

Hi. We have just received the new smart hub 2 and had fibre installed.  One of our devices is a wifi weather station but it won't connect even though the instructions have been followed.  It might be something to do with the duel band but I don't know how to ask either device to only connect to the 2.4ghz as that is what the instruction manual for the weather station asks. I'm beginning to lose patience.

[gg30340]

See this thread about turning off the Smarthub's 5Ghz until you have connected a 2.4Ghz device and then turning the 5Ghz on after it's connected.

Disabling 5Ghz on the Smart Hub 2 - BT Community

[licquorice]

Turn off smart setup

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...

[juzza77]

With this and downloading the connecting app into an old phone it's worked. Many thanks