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Message 1 of 11

does this mean ny conection has dropped

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Capture.JPG

 

 See network uptime

have not  notice anything wrong with my connection just went to make a schedule for the hub lights and noticed it

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Message 2 of 11

Re: does this mean ny conection has dropped

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yes  your hub dropped your internet connection 2+ days ago  it could have been during the night and maybe even for a hub firmware update   check hub stats in advanced settings technical log information and see if firmware update



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Message 3 of 11

Re: does this mean ny conection has dropped

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02:37:09,30Jul.connectionWAN2_INTERNET_PTMdisconnected.[ERROR_NO_CARRIER]

 

 

Capture.JPG

 

could it be dlim as ive just joined ?

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Message 4 of 11

Re: does this mean ny conection has dropped

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It may have been the DLM making adjustments  but as long as connection is within expected range then just watch in case it keeps dropping connection 



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Message 5 of 11

Re: does this mean ny conection has dropped

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dropped again this time it looks to me as if the router rebooted aswellCapture.JPG

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Message 6 of 11

Re: does this mean ny conection has dropped

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That is normal after a firmware update.

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Message 7 of 11

Re: does this mean ny conection has dropped

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bt firmware updated on th 22nd of jjuly

 

well i suopposed its a good sign that router remotly rebooted my line is stable guess i should be lucky it not doing it 5 6 times aday

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Message 8 of 11

Re: does this mean ny conection has dropped

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as system and network uptime very similar that suggests that you hub has lost power - power cut? - if just a drop in connection then that only affects network time


in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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Message 9 of 11

Re: does this mean ny conection has dropped

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Serial number:

 

Firmware version:v0.27.06.04290-BT
 

 

Firmware updated:Thu Jul 22 10:28:08 2021
 

 

Board version:R01
 

 

GUI version:1.74 12_11_2020
 

 

DSL uptime:0 days,08 Hours59 Mins21 Secs
 

 

Data rate:20 Mbps / 80 Mbps
 

 

Maximum data rate:29.580 Mbps / 84.063 Mbps
 

 

Full Fibre (FTTP) Mode:Off
 

 

Noise margin:11.9 / 6.5
 

 

Line attenuation:6.7 / 12.1
 

 

Signal attenuation:6.6 / 14.0
 

 

VLAN id:101
 

 

Upstream error control:Off
 

 

Downstream error control:Off
 

 

Data sent / received:99.7 MB Uploaded  / 2.1 GB Downloaded
 

 

Broadband username:bthomehub@btbroadband.com
 

 

BT Wi-fi:Activated
 

Capture.JPG

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Message 10 of 11

Re: does this mean ny conection has dropped

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stats look ok and max for fibre 2 80/20mb  it is also top of expected speed range

the few drops have not affected your connection speed

any line noise?



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