I had appointment for BT upgrade to Fibre to premises, engineer came but he found that it cannot be done without scaffolding since he had left i have had no contact to let me know what is happening Help please required my download speed is only 1mp
The FTTP team should be able to help you with this. Give them a ring. 0800 587 4787
Scaffolding is used by openreach to get to a pole where there would be no access for a hoist, normally in someone's back garden.
Part of the house is a flat roof and the engineer that came said there is a height limit for a ladder and said that we would need scaffolding. but nobody has been in touch with us.or acknowledged our problem. Our flat part of the roof is no higher than an ordinary house
My husband has rung a couple of times but he said he was waiting waiting and waiting on the phone and gave up