<p>The BT Sport app closed on 12th October and has been replaced by discovery+. <a href="https://community.bt.com/t5/TNT-Sports-on-TV-Online-player/The-BT-Sport-app-is-closing-on-12th-October/td-p/2312034">Find out more about activating TNT Sports on the discovery+ app</a>.
The problem is not at the DSLAM but at the exchange. No need ro raise another ticket as the mods will have you in their queue and will get back to you if you replied to their PM.