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Message 11 of 15

Re: hub 6

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it appears that the 2.4gh wireless is not working. it says it is on in the advanced settings but shows off on the home page

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Message 12 of 15

Re: hub 6

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is there any way to turn it on or do i need a new hub?

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Message 13 of 15

Re: hub 6

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@brett1 wrote:

is there any way to turn it on or do i need a new hub?


Try a factory reset first. If that does not fix it, then it means that the 2.4GHz wireless module is faulty, and you would need a replacement home hub.

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Message 14 of 15

Re: hub 6

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just done a factory reset, no change.

do i need to contact bt to change the hub?

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Message 15 of 15

Re: hub 6

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if you did factory reset by pressing and holding recessed button on back 20/30 secs until light flash and there is still a problem then phone 150 and request a replacement



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