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asg
Aspiring Contributor

on ‎19-12-2021 7h17

1,169 Views
Message 1 of 4

iPhone will not connect to WhatsApp through router

I have iPhones that will not connect WhatsApp to the WiFi  network but will connect on other apps, happily connect on 4g to WhatsApp have tried all Google advice have an android which works fine Any advice. Halo 6 with full fibre

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3 REPLIES 3
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎19-12-2021 7h27

1,166 Views
Message 2 of 4

Re: iPhone will not connect to WhatsApp through router

@asg 

You posted the solution yourself.

https://community.bt.com/t5/Home-setup-Wi-Fi-network/WhatsApp-issues-when-on-WiFi/m-p/2066767#M17735...

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asg
Aspiring Contributor

on ‎19-12-2021 8h15

1,154 Views
Message 3 of 4

Re: iPhone will not connect to WhatsApp through router

This is not the same issue as its only the iphone that have the issue

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎19-12-2021 8h25

1,148 Views
Message 4 of 4

Re: iPhone will not connect to WhatsApp through router

@asg wrote:

This is not the same issue as its only the iphone that have the issue

Then it has to be a problem with the iPhone WhatsApp application, perhaps its trying to access another web address which is still blocked? iPhone security is known to be very tight.

As its only a BT Broadband connection issue, then it has to be either BT Web Protect, or Parental controls that are blocking a link within WhatsApp.

If it was a major problem with iPhones, others would be reporting it.

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