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ChrisWebster
Beginner

on ‎17-07-2021 18h42

1,516 Views
Message 1 of 6

incoming calls

BT Decor 2600 will not receive incoming calls.

Power is on. Ringer volume is on maximum.

Outgoing calls can be made. Answerphone is off. Blocking is off. But have tried with them on as well.

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5 REPLIES 5
imjolly
Distinguished Sage
Distinguished Sage

on ‎17-07-2021 18h46

1,513 Views
Message 2 of 6

Re: incoming calls

Are you a BT RETAIL customer?

What do you get if you phone home number using your mobile?



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Devon_Dave
Distinguished Guru

on ‎17-07-2021 23h17

1,483 Views
Message 3 of 6

Re: incoming calls

Make a call to your mobile from your home phone. If your mobile displays some other number other than your home number you have a crossed line. 

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ChrisWebster
Beginner

on ‎18-07-2021 8h21

1,464 Views
Message 4 of 6

Re: incoming calls

No, I am not BT Retail customer.

Telephone is my mother-in-law's  and us new.

I will check as you suggest.

I did make a call but I did not check my display on my phone.

Thank you.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎18-07-2021 8h34 - edited ‎18-07-2021 8h44

1,458 Views
Message 5 of 6

Re: incoming calls

@ChrisWebster 

You would need to contact whoever provides her phone service, as this forum is for BT Retail customers, who pay BT Retail for their line rental.

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ChrisWebster
Beginner

on ‎18-07-2021 8h47

1,445 Views
Message 6 of 6

Re: incoming calls

I am not a BT Retail customer.

Mother in law may be.

Thank you.

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