keep disconnecting

[lklo]

my BT broadband has been setup yesterday, I found that the connection keep disconnecting. May I ask if it is normal for the new setup? Does it need some time to be stable? please advise. Thank you.

[imjolly]

do you have FTTP or FTTC?

are you using master socket?  do hub lights change colour?

check line for noise  dial 17070 option 2  should be silent and best with corded phone

[lklo]

thanks for your reply.

I guess I have fttp.. but there is no landline here, so I cannot check through this. And yes, the colour is keep changing.

[pippincp]

Do you have one of these?

[lklo]

thanks for reply. No, I dont have this.

[imjolly]

if you don't have an ONT are you connecting to a openreach master socket  which one

[lklo]

should be 6

[pippincp]

Then you have a landline. A telephone handset for about £5 is the best diagnostic tool you could have.